Please read the following carefully for any Return & Exchange questions:

Vision auto must agree to all cancelations and exchanges

Please be sure to inspect your package as soon as it arrives, Absolutely no return or exchange after 30 days. No refurnd for change of mind. We must be notified in writting within 7 business days of receipt if an item is damaged or not delivered. Refund is on the item cost only (a restocking fee may apply), we do not refund postage costs. No returns or refunds on custom made-to-order items so please place your order with care.

Damaged:

Buyer must notify us in writing within 7 business days, please email us and describe damages to the item and packaging materials as well. We may also ask to provide pictures to help expedite the claim process.

Non receipt:

Buyer must notify us in writing within 7 days. It’s the buyer’s responsibility to track packages and ensure safe arrival. If package shows delivered but buyer had not received we will contact the delivery company and wait for investigation. If buyer provided incorrect address, we will try to contact carrier but not guarantee replacement, it is buyers responsibilty to provide correct delivery address.

Received Wrong product:

Buyer must notify us in writing within 7 business days. Please check to see if product looks similar to pictures showed on ebay then contact us either by phone or by email. We need to get the tracking/invoice number off the invoice/item so be sure not to throw away any packaging materials or paper work. We will send you return instructions and replace with the correct part for you.

Bad address:

If search shows delivered, we will try to retrieve package but no guarantee. If package is return due to incorrect address, buyer is responsible for any additional shipping charges again. It is the buyers responsibility to ensure accurate delivery address. 

Defects and Fitments issues:

Buyer must notify us within 7 business days. Please check item description to match your vehicle year make and model. We may ask to provide pictures to show issues then determine if we will accept the return.  We do not offer refunds or returns on change of mind or incorrectly ordered items.  If we manufacture what you have ordered we will not accept returns.  It is the buyers responsibilty to order the correct item. The Buyer should consult a proffessional motor trimmer if they require assistance trimming and installing. Please note, no items will be accepted for return if they have been trimmed, modified or not in original condition. So If you think its not correct please contact us immediatly. 

Change of Mind

Unfortunately once your order has moved to our printing system, which can sometimes happen within a few hours of placing your order, I cannot change the details or cancel any part of your order. Due to the customisation of our products I cannot accept returns on custom products.  If you do notice something wrong after you've placed your order, please get in contact immediately and let us know. Where possible I will alter the order, but if the material has been cut, We can't make any further changes. 

Unfortunately, we cannot accept returns on custom made-to-order items or gift cards. Please note if you are placing orders for our custom made-to-order products we ask that you please carefully check your order before confirming.