Returns & Exchanges
Please read the following carefully for any Return & Exchange questions: Please be sure to inspect your package as soon as it arrives, Absolutely no return or exchange after 30 days. We must be notified within 10 days of receipt if an item is damaged or not delivered. Refund is on the item cost only (a restocking fee may apply), we don’t refund postage costs. |
Damaged: |
Must be notified within 10 days, please email us and describe damages to the item and packaging materials as well. We may also ask to provide pictures to help expedite the claim process. |
Non receipt: |
Must be notified within 10 days. It’s the buyer’s responsibility to track packages and ensure safe arrival. If package shows delivered but buyer had not received we will contact the delivery company and wait for investigation. If buyer provided incorrect address, we will try to contact carrier but not guarantee replacement |
Received Wrong product: |
Must notified within 10 days. Please check to see if product looks similar to pictures showed on ebay then contact us either by phone or by email. We need to get the tracking/invoice number off the invoice/item so be sure not to throw away any packaging materials or paper work. We will send you return instructions and replace with the correct part for you. |
Bad address: |
If search shows delivered, we will try to retrieve package but no guarantee. If package is return due to incorrect address, buyer is responsible for any additional shipping charges again. |
Defects and Fitments issues: |
Notify within 10 days. Please check item description to match your vehicle year make and model. We may ask to provide pictures to show issues then determine if we will accept the return . |
International orders wont be reimbursed the cost of shipping, customs duties or taxes. There is no returns or refunds for international orders unless prior authorisation by Vision Auto
THE PRODUCTS RETURNED MUST BE UNUSED AND RETURNED IN THE ORIGINAL CONDITION, IN DISPLAY PACKINGING IF APPLICABLE.